Is BPO a Good Career Option?

 

The BPO industry is becoming one of the most preferred career options among youngsters. The craze for the industry is growing faster among aspiring graduates and management students. Fluency in a language (specifically English) with good communication skills is the primary skill that you must possess in the BPO sector. The main reason for its popularity is the qualification required which is pretty minimal and anyone with good communication skills and fluency in any language whether English, Hindi, or regional language can easily apply for these jobs. 

Earlier BPO jobs were considered a job with odd working hours, overnight shifts, and an unhealthy work environment with less salary. But, now this profession has grown, and people are experiencing tremendous opportunities in this field. The BPO sector offers services such as customer support, telemarketing, data conversion, data entry, online research, insurance technical support, and much more. It is considered a less stressful job with reasonable pay.

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What is the BPO sector?

BPO or business process outsourcing refers to the practice in which an organization employs a third-party service provider to carry out one or more business functions in that organization. The third-party service provider is responsible for entirely taking care of that function. For example human resources, accounting, customer call center relations, outsourcing of payroll, frontline service work, and so on. 

Advantages of the BPO sector

Below are some of the advantages of working in a PPO sector:

• Faster growth: 

You must have noticed that there are immense job openings in the BPO sector as they keep hiring new candidates because the candidates are given great opportunities to excel in their careers. The candidates have to serve both domestic and international clients. They get promoted or are made to handle more responsibility after a few months of joining. Apart from promotion, an employee can also change the sector in which they are working to the other if they are not satisfied working in the current industry. 

• Qualification: 

You don't need a degree or a certificate to apply for BPO sector jobs. Some of the jobs require the 12th pass out. It's the skills that you need to get hired and excel in your career. The BPO industry provides you with great opportunities without much qualification.

• Decent pay:

The majority of candidates join the BPO sector because the salary is pretty decent. You can expect Rs. 15,000 or more in hand at the start, when you start your career with a reputed BPO. If you have extra skills or experience related to the sector, it can go up to Rs. 20,000 per month or even more. You will surely get an increment if you work hard and show remarkable results in just a few months. 

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• Flexibility in work:

There is a huge advantage in the BPO sector i.e. flexibility in work. The BPO employees can continue their education along with working in the BPO industry which is allowed by some of the companies. The skills that the BPO sector provides can be efficient in academics and can enhance your communication skills with a strong command of English or any other language you prefer. 

Skills needed

You need the following five skills to excel in your BPO career. 

• Communication skills: 

The first and most important skill that you require is communication skills. You have to be fluent in English and possess the ability to answer queries in clear, understandable language that helps the clients and customers. Most BPO companies have a training period to provide training to their employees to educate them as to how they need to communicate with the clients and how to do their work perfectly. Then, after the training period, they will check your performance. 

• Work under pressure: 

A BPO employee must know how to work under pressure with patience and empathy. They could not be rude to the clients even if they are rude to them. Patience is the main aspect of the BPO industry, and every employee must possess it. 

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